FAQs

Frequently Asked Questions

How do I clean my Planet Bio Stove?

You can use a damp rag to clean or use a brush to clean the fuel chamber. Do not submerge the power module in water.

When will my order arrive?

As soon as your item is shipped, you will automatically receive an updated email confirmation that includes a tracking number for your order. Processing usually happens within 48 hours. If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please contact us at support@planetconversations.com

Do you ship internationally? What countries?

Yes, we ship internationally and to all countries.

Can I use charcoal in the Planet Bio Stove?

You can, but we do not recommend it as an ideal fuel source. Charcoal may not  promote complete combustion and you’ll be left with a lot of leftover ash. We recommend pellets or planet carbons to light up the stove.

Is the Bio Stove available for purchase?

The Bio Stove is currently not available for individual retail purchase. The focus right now is on commercial distribution especially in developing countries where the impact is much larger. But please feel free to enquire about the same and we may give you suitable responses in terms of handling your request.

I did not find the answer to my question, how can I reach you?

Click Contact Us at the top of your nav bar and drop us a note or give us a call – we’re happy to help.

How long does the battery last in my Bio Stove?

When fully charged, the Cook Stove battery can power the fan for approximately 30 hours, the perfect amount of time for a few days off the grid.

Which raw material (sugarcane , bagasse, groundnut shells and pine wood) will work best for a high calorific value briquette?

Groundnut shell as it has the highest calorific value of 4661.

How to calculate the cost of production per KG of Briquette?

Cost of Production = Cost of Raw Material + Cost of Labour, Consumables and Power

What are other machines required for raw material like ground nut shell for making briquettes?

Hammer Grinder and a dryer depending on the existing moisture content.

Rate the calorific value of the following briquettes: Saw Dust, Coal Dust, Rice Husk, Bagasse?
  • Coal Dust : 6000
  • Saw Dust : 4654
  • Bagasse : 4300
  • Rice Husk : 3200
How much time it will take to deliver my equipments?

It will take approx 8-10 weeks to deliver your equipment.

May I know what other costs are included in total cost of machine?

Installation cost, warranty and technical help if required.

What is the warranty period of any of the equipments available?

All equipment come with a warranty period of 1 year.